IBM 800-426-7080 1 New Orchard Road Armonk, New York 10504-1722 www.ibm.com Company Overview IBM is aligned around a single, focused business model: innovation. IBM takes its breadth and depth of insight on issues, processes and operations across a variety of industries, and invents and applies technology to help solve its clients' most intractable business and competitive problems. Although we remain committed, as ever, to lead the development of state-of-the-art technologies, and the products and service offerings built around them, we measure ourselves today by how well we help clients solve their biggest and most pressing problems. Telecom Expense Management Offerings Increase control over and reduce the cost of your voice, data and wireless communications by using an integrated and proactive approach to managing your telecommunications resources. IBM Telecom Expense Management Services provide an end-to-end solution including order management, inventory management, bill payment management, cost recovery management, vendor management and ongoing process operations to help you simplify and cost effectively manage domestic and global telecommunications expenditures. Telecom Expense Management (TEM) services are designed to help you: Reduce telecom expenses by up to 20 percent by implementing controls, standardizing across the enterprise, reducing complexity, and automating processes Lower the burden on inhouse resources for managing multiple telecommunications services, vendors, contracts, orders and invoices Better align your telecom investments with business opportunities through increased visibility of assets and capacity trends Establish predictable telecom expenditures for enterprise business lines Invest in strategic business initiatives by leveraging savings from telecom expenditures TEM services include: An end-to-end integrated solution for managing orders, inventory, bill payment, cost recovery and multi-vendor relationships Comprehensive lifecycle services including TEM assessment, transition planning and design, transformation implementation, and ongoing management and operation of TEM processes Best-of-breed processes and automation to centralize data and standardize business processes across multiple providers, contracts and data sources Continuous validation of billed versus installed services and contracts; centralized, standardized ordering processes to help eliminate off-contract or out-of-process buying A formal billing dispute resolution process with telecommunicat ions providers to recover costs and reduce invalid and inaccurate network billing

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